Q: Where is Fingerprinting Express located?
A: Reno locations: 1320 E. Plumb Lane Suite A, Reno, Nevada, 89502… In the Reno Costco (Airport Square Shopping Center) located on the Southeast side of the shopping center. We are on the opposite side of Interstate 580 (I395) from the Reno Tahoe Airport. Carson City location: 1958 E. William Street, Carson City, NV 89701 located in Plaza 50 next to the Florist near Dunkin Donuts.
Q: Do I need an appointment?
A: No appointments necessary. You may book an appointment for our services by clicking on the ‘Schedule An Appointment’ yellow box on the right side of this website. Walk-ins will be served on a first come first serve basis. Generally our customers are in and out within 15-20 minutes. We serve our customers in order of appointment first and completed paperwork turn in at the front desk.
Q: Do you close for lunch? What are your business hours?
A: No, we are open through lunch hours. Hours of Operation: Reno store hours are 9am-5pm Monday-Friday is open 10am-3pm Saturday. Carson City store hours are open 9am-5pm Monday-Friday. We are closed on Sunday, holidays and on holiday weekends.
Q: How long will it take to get the results of the background check?
A: For employment and licensing, fingerprints that are electronically transmitted to DPS & FBI generally take 5-15* days for results. FBI Express background results, for personal review, are guaranteed within 24 hours of being fingerprinted. If the fingerprint cards are manually sent in to DPS & FBI it will take 2-6* months to receive the results. *Some divisions and/or boards may take longer to process the results.
Q: Who gets the results of the fingerprint background check?
A: If the fingerprint background check is being requested by an employer or an industry i.e. Contractor’s Board, Real Estate, Gaming etc… they will get the results directly. If an individual person requests the fingerprint background check on themselves, or another person, the requester will get the results.
Q: Do you come on location for Mobile Fingerprinting and Notary Public Services?
A: Yes! Fingerprinting Express can come on location to provide mobile fingerprint and/or Notary Public services in Northern Nevada… We only need access to a power outlet in order to fingerprint on location at your place of business or home. We request you set up your appointment for Mobile fingerprint services at least two weeks in advance when possible. To make an appointment in advance please call Reno 775-322-5587 Carson City 775-222-0061.
Q: How do I run a personal fingerprint criminal history background check on myself or another person?
A: Come into Fingerprinting Express with a valid, unexpired government-issued I.D. We have all of the documents and expertise to help you with the entire process.
Q: When do you have a Notary Public available?
A: Our Public Notaries are always on-site and available to notarize documents during our normal business hours. If you require Notary Public service after normal business hours, please call during business hours 775-322-5587 to book your after hours appointment. We do not Notarize I-9 forms.
Q: My fingerprint forms say I need Livescan Fingerprints. What is Livescan?
A: Livescan Fingerprinting is newer technology and fingerprint method that allows us to capture inkless fingerprints. Fingerprinting Express has the ability to print Livescan fingerprint cards and we can also send the fingerprints electronically to the State of Nevada and the FBI.
Q: What is the difference between Live Scan fingerprints and ink fingerprints? What are Electronic Fingerprints?
A: Electronic is the method the fingerprints are delivered to the State and the FBI when the fingerprints are taken via Livescan Fingerprint Machines. Ink fingerprinting is the old ink method to capture fingerprints on fingerprint cards, the ink method may not be sent to the State and FBI via electronic or email methods… The ink cards have to be mailed in which will take longer for processing. Fingerprinting Express offers all fingerprint methods including ink, inkless, Livescan, manual and electronic submission methods.
Q: I was just fingerprinted last month; do I need to be re-fingerprinted?
A: Chances are the answer is YES, you will need to be fingerprinted again. If you are being fingerprinted for a different industry or reason the answer is “YES”. The only circumstance you will not need to be fingerprinted again is if you are in the exact same industry, requiring the same NRS (lawful) reason why you have to be fingerprinted, and you have processed a fingerprint background check, in Nevada, within the last six (6) months. If this applies to you, you may fill out a “Department of Public Safety Duplicate Response Form”, and request the State of Nevada share your results with the new company. Please be advised the State may not share these results and may request you to get re-fingerprinted… Example: if you were fingerprinted for Real Estate and need to have fingerprints done for Contractors Board you will need to be re-fingerprinted. If you were fingerprinted to work in a group home and are moving employment to the same exact type of group home, and you were Livescan fingerprinted in the last 6 months, you may qualify to use the Duplicate Response Form.
Q: Can you provide Livescan fingerprinting for the Nevada Department of Education and County School Districts?
A: Yes! We have the ability to print your fingerprints on the proper FBI FD-258 Fingerprint Cards that we always have in stock. We offer one stop shopping for Teachers. You can pick up the money order you need to submit with your fingerprint cards and get your Department of Education Application Notarized and your fingerprints done at one place: Fingerprinting Express!
Q: Where can I find my ORI and OCA numbers?
A: You need to contact your regional coordinator, hiring manager or state fingerprint department to obtain those numbers. It will start with an NV if located in Nevada.
Q: What is the difference between Livescan electronic fingerprints and fingerprint cards?
A: The difference is the way the fingerprints are submitted to the State and FBI. Livescan fingerprints are captured via digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process, and you don’t have to worry about your fingerprint cards getting lost in the mail. It is also the same technology to capture the fingerprints inkless. Fingerprinting Express has the ability to print the Livescan fingerprints on the cards if you do not require them to be electronically transmitted to the State of Nevada and the FBI.
Q: Do I need a Costco card to use your services?
A: No! Fingerprinting Express office is located in the same shopping center as
Reno Costco, but we are located in a separate building across from the Reno Costco, in the same parking lot.
Q: What major Holidays are you closed?
A: Fingerprinting Express is closed to honor the following Holidays: Third Saturday, Sunday and Monday of January (Martin Luther King jr Day),
Third Saturday, Sunday and Monday of February (President’s Day), Saturday and Sunday in March or April (Easter/Passover) weekend, Last Saturday, Sunday and
Monday in May (Memorial Day), 4th of July, First Saturday, Sunday and Monday of September (Labor Day), Second Saturday, Sunday and Monday in October (Columbus
Day), Last Friday and Saturday in October (Nevada Day), November 11 (Veteran’s Day), Thursday Thanksgiving Day, Friday Family Day and Saturday (Thanksgiving weekend), December 24th, and December 25th, New Year’s Eve and New Year’s Day. Before and After normal business hours appointments may be available by calling Reno 775-322-5587 Carson City 775-222-0061. Mobile Fingerprinting and Mobile Notary Public services are also available by appointment.
Q: I received a letter in the mail that my fingerprints were rejected. What does this mean? What do I need to do?
A: Some fingerprints are hard to read due to many different reasons. Although it is rare, you are not the only person this happens to. Fingerprinting Express guarantees our fingerprints. If you are rejected for any reason we will print you again at no charge.
- You will need to bring in the following:
- Print out the rejection letter
- Original Fingerprinting Express sales receipt
- Valid, government-issued Photo ID
We will fingerprint you one more time, at no additional cost… as long as you have your original sales receipt.
- If you cannot locate your original receipt, or if you were not originally fingerprinted with us, the cost for one additional fingerprint card is $20.00
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE